Talk to Us | Car Rental Customer Service | First Car Rental

Letter of the Month

  • 26 November

    Dear First Car Rental

    I hired a car this week from your branch at OR Tambo International Airport. Jetro assisted on both occasions when I visited the branch. He was extremely helpful and friendly. Showing great care when to checking the car I had hired which made me as the customer feel valued.

    When I returned the car the follow day I left a number of things in the car. In fact I had started walking to the terminal, when he came up to me to give me one of the items. I think he is a great asset to your company.

    Karen White - The Human Connection

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.