Talk to Us | Car Rental Customer Service | First Car Rental

Letter of the Month

  • 05 November 2018

    Dear First Car Rental

    I would like to thank Nelly and her team, who went out of their way to assist with providing an automatic vehicle. Thank you for the absolutely excellent service; one doesn't receive this type of service any more. You all make a huge difference in people’s lives with your caring, professional and excellent service.

    Marinda Cilliers - PA to CEO, VIPA Holdings

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.