Car Hire Reviews | January 2017 | First Car Rental
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Car Hire Reviews

January 2017

  • 01 January 2017

    Dear Shantelle

    I want to thank Lucy for helping resolve our issue and set our mind at ease.

    My brother's flight from JHB to CPT was diverted back to JHB due to technical issues. On arriving in JHB and getting clarity on when they would be able to fly back to CPT, he made the call to First Car Rental Cape Town International Airport to inform them that he would not be able to collect the car at 08h30. The lady who answered the call said that she could not guarantee that they would be able to get a vehicle due to peak season.

    As they were now already getting back onto the next flight to CPT, I made another call on his behalf to First Car Rental Cape Town International Airport. Again, the response was that there would be no guarantee of a car. I then called the Call Centre number and got through to Lucy - what a difference in attitude and willingness to assist!

    From her initial response of asking for the reservation number, I already knew that she would do everything possible to resolve the matter. Lucy asked me to hold a few times - which I was happy to do - and she managed to re-book the pick-up time for later that day at 13h00.

    She really took a bad service experience and turned it into a positive experience and outcome. Again, a huge thank you to Lucy.

    Nicolene Frame - Regional Sales Manager: OTC Division, Cipla

  • 05 January

    Dear First Car Rental

    Just want you to know that Louisa and Violet are both amazing! Really professional, and so good and helpful - always!
    Such a pleasure dealing with them. Thanks so much!

    Tania de Faria - Consultant, XL Travel by Arrangement

  • 12 January

    Dear First Car Rental

    We hired a car during the holidays and left some important documents in the car on returning the car on the 1st of January. In desperation, I called the helpline and spoke with Siphiwe. He went out of his way to help and did eventually, after much effort, find the documents.

    He was friendly and courteous, and called back as he said he would repeatedly. And the service we received was in stark contrast to the poor service we received at the front desk at Cape Town International Airport. He is an asset to your business.

    Please, again convey our sincere thanks to Siphiwe.

    Rae James

  • 18 January

    Dear First Car Rental

    Thank you to Simone from First Car Rental Head Office, who dealt with the matter in an urgent and professional way. She has won one customer back.

    David Green - HelloPeter.com

  • 20 January

    Dear First Car Rental

    Thanks so much to Nancy. I appreciate your excellent service.

    Mari Oberholzer - Internal Sales Business Unit Manager, AGE Technologies JHB

  • 27 January

    Dear Senior Managers

    What started as a real nightmare, where we cursed and said not this car rental company ever again, ended with we will use this car rental company every time we rent a car.

    This huge mind shift was as a direct result of the most amazing compassion and outstanding service of Belinda. Thanks to her understanding of our frustration, Belinda, with the support of Rob, addressed our frustration, followed up every step of the way and sorted us out.

    Our friend, a senior partner in KPMG, was so impressed that he used your service when he returned to Johannesburg.

    We now refer to First Car Rental as the company that really cares for their client in the best possible way.

    Helen and I would like to thank Belinda for the amazing person that she is; we look forward to doing business with your company in the future.

    Ray Searra - Director, Raynbow International

  • 30 January

    Dear Elize

    We have rented a car through Monica from your Nelspruit office at the Promenade Hotel. Monica has helped us in all the best means to rent a car.

    Monica was very, very helpful and also cheerful when handing over the car. She was very professional and very friendly. We would always come back to ask Monica for another car when in Nelspruit.

    THANK YOU MONICA, we were very happy to get the car through your professional help. All the best for your further professional career.

    Birgit Zwankhuizen and Stefan Karl Emil Mesel - Ginkgo Hotel Garni, Oberursel, Germany

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