First Car Rental wins 3 ACSA Awards
Prestigious South African airport awards based only on customer feedback
December 2016 - First Car Rental is proud to announce that three of its airport branches have been named Best Medium Car Rental Operator by the Airports Company South Africa (ACSA).
The annual ACSA Feather Awards recognise top performing airport members for outstanding customer service rendered during the year. The awards are based entirely on customer feedback, which is collected through surveys, face-to-face interviews and "mystery shopper" appraisals.
This data is then analysed by two independent organisations, the Transport Research Laboratory based in the UK and the Airports Council based in Switzerland.
First Car Rental shines at the 2016 ACSA Feather Awards
First Car Rental strives daily to improve operational and service standards, so we are delighted to receive these sought-after ACSA Feather Awards. To the Upington, OR Tambo and Bloemfontein Airport branch staff and management who have made this achievement possible, congratulations and thank you for your purple-passion and commitment to our wonderful brand.
- Melissa Storey, Executive Head of Strategy, Development and Marketing at First Car Rental
Service elements that are evaluated during the awards judging process include:
> Efficiency of staff
> Courtesy, helpfulness and friendliness of staff
> Car rental checkout processing times
To read First Car Rental's Customer Service Charter, click here.